On this page, you will find essential information that travelers need before departure: the procedures for online and airport check-in, guidelines on visa requirements, and basic safety measures during travel. Browse the frequently asked questions to quickly get answers and ensure a smooth start to your journey.
FLIGHT CHECK-IN TIME
Our recommendation is to be at the airport 2 hours before your flight departure to allow for smooth baggage drop-off, travel document control, and boarding.
Please keep in mind that check-in counters close 30-60 minutes before the flight, depending on the airport*, and after that time, passengers cannot board the plane. This is a standard procedure that must be followed to ensure the plane departs on time.
- TIVAT (TIV - Tivat Airport)
Check-in counters close 30 minutes before scheduled departure time.
Flights operate from Terminal 1. - PODGORICA (TGD - Podgorica Airport)
Check-in counters close 30 minutes before scheduled departure time.
There is only one terminal at the airport, the Departure Terminal. - BAKU (GYD - Heydar Aliyev Intl Airport)
Check-in counters close 40 minutes before scheduled departure time.
Flights operate from Terminal 1. - BELGRADE (BEG - Nikola Tesla Airport)
Check-in counters close 40 minutes before scheduled departure time.
Flights operate from Terminal 2. - BRNO (BRQ - Turany Airport)
Check-in counters close 40 minutes before scheduled departure time.
There is only one terminal at the airport. - ZURICH (ZRH - Zurich Airport)
Check-in counters close 60 minutes before scheduled departure time.
There is only one terminal at the airport for all, and check-in is at "Check-in 2". - FRANKFURT (FRA - Frankfurt Intl Airport)
Check-in counters close 45 minutes before scheduled departure time.
Flights operate from Terminal 2, Halle D. - ISTANBUL (IST - Istanbul Airport)
Check-in counters close 60 minutes before scheduled departure time.
There is only one terminal at the airport, the International Terminal. - IZMIR (ADB - Adnan Menderes Airport)
Check-in counters close 45 minutes before scheduled departure time.
Flights operate from the International Terminal. - LYON (LYS - St-Exupery Airport)
Check-in counters close 40 minutes before scheduled departure time.
Flights operate from Terminal 1. - LJUBLJANA (LJU - Joze Pucnik Airport)
Check-in counters close 30 minutes before scheduled departure time.
Flights operate from Terminal A. - NANTES (NTE - Atlantique Airport)
Check-in counters close 40 minutes before scheduled departure time.
There is only one terminal at the airport. - PARIS (CDG - Paris Charles de Gaulle Airport)
Check-in counters close 40 minutes before scheduled departure time.
Flights operate from Terminal 2. - PRAGUE (PRG - Vaclav Havel Airport)
Check-in counters close 40 minutes before scheduled departure time.
Flights operate from Terminal 1. - ROME (FCO - Fiumicino Airport)
Check-in counters close 45 minutes before scheduled departure time.
Flights operate from Terminal 3.
VISA INFORMATION
When planning your trip, please check if your passport is valid and ensure you secure all legally required travel documents and visas.
Please note that you are obliged to obtain all travel documents and comply with the regulations of the countries you are travelling from, to, or through. Visa information can be obtained from the diplomatic-consular missions of the countries included in your itinerary.
ENTRY REQUIREMENTS FOR FOREIGN CITIZENS TO MONTENEGRO
If you are travelling to Montenegro, visa information can be checked on the official website of the Montenegrin Ministry of Foreign Affairs - Visa regime for foreign citizens (mvp.gov.me).
Note: Air Montenegro informs passengers - citizens of the Republic of Turkey that, in accordance with the decision of the Government of Montenegro https://www.gov.me/diplomatske-misije/ambasade-i-konzulati-crne-gore-u-svijetu/turska, an exception to the application of valid tariff rules has been approved on flights from Istanbul and Montenegro (Podgorica/Tivat).
The decision applies to tickets issued until October 30, 2025, for travel between October 28 and November 30, 2025. Passengers can change travel dates without additional costs, provided the new trip is realized no later than March 28, 2026, or until the ticket validity expires (whichever comes first).
Also, a full refund without cancellation fee is enabled, provided the refund request is submitted no later than November 9, 2025. The same rule applies to paid additional services.
For all changes and refund requests, passengers can contact the company's contact center ([email protected]) or authorized sales agents.
ENTRY REQUIREMENTS FOR MONTENEGRIN CITIZENS TO THE SCHENGEN AREA
According to the general conditions for entry into EU countries, i.e., the Schengen area, which apply to citizens of all third countries, Montenegrin citizens may be required at the border, in addition to a biometric passport, to fulfill the following conditions:
- To specify the place of stay (i.e., to show an invitation or guarantee letter, tourist voucher, hotel reservation, or state the address where they will be staying);
- To possess proof of sufficient financial means for the intended stay, transit, and return to their home country, in cash or on credit cards (amounts vary from country to country, ranging from 40 to 70 euros per day of stay);
- That no entry ban measure has been recorded against them in the Schengen Information System (SIS);
- That they have not already stayed in the Schengen area for more than 90 days in a six-month period prior to the intended entry;
- That they do not pose a threat to public order, internal security, public health, or international relations of any EU member state.
We inform you that when travelling to the Republic of France, the Federal Republic of Germany, the Republic of Slovenia, the Republic of Serbia, the Republic of Italy, the Kingdom of Norway, the Swiss Confederation, the Czech Republic, the Republic of Austria, and the Slovak Republic, passengers must have a passport valid for at least three months after the planned departure from these countries.
Please note that the above rule applies to all Schengen area countries.
For the State of Israel and the Russian Federation, passengers must possess a passport valid for at least six months from the date of departure from the territory of these countries.
Please note that all the above information serves only as guidance, and passengers are obliged to inform themselves in detail with the competent authorities.
Visa information for citizens of Montenegro can be found here - Visa regime for citizens of Montenegro and useful travel information (mvp.gov.me).
NOTE: Some countries require certain additional passenger information (API), so you may be asked during booking to provide data such as: gender, name (as in passport), surname (as in passport), date of birth, citizenship, passport number, passport issue date and expiry date, and the country that issued the passport. This data is sent to border authorities 72 hours before the flight, or within 72 hours prior to the flight if the reservation is made within that period.
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